THE JURA GUY
Covid-19 Update (December 21st, 2020) Current wait time: 8 weeks. We ask your patience at this time. We are only able to accept local repair service at this time and there is quite a delay completing machines in a timely fashion due to the unusual demand. We are working as quickly as we can, but customers should anticipate delays. Please contact us at 713/340-9239 to reserve your place in line. We offer contactless machine drop-off and pick-up in a secure location. Again, no service through the mail until further notice. We apologize for the inconvenience. Please contact us at 713/340-9239 for the drop-off instructions, a quote, and to reserve your place in line. Please have your model number ready. If you're unable to wait, we recommend contacting the manufacturer for service at this time.
The process of refurbishment takes about 3-5 hours or more and includes replacement of all maintenance items, descaling, cleaning, and thorough testing of the machine. Before returning your machine, we vacuum out the grounds and drain your machine if it is bound for a frozen climate. Please contact us with your model number for a refurbishment quote. This service starts at $325 and can be higher depending on the model of the machine. If your machine requires work beyond the scope of work described above, those repairs are an additional expense. Common additional repairs include pumps, fuses, sensors and generally cost much less than the cost of refurbishment.
"Why choose refurbishment over simply repairing what's wrong?" Refurbishment of a Jura coffee machine renews the life of the machine and restores its performance to factory specifications. Over time, grinder burrs become dull and rubber seals inside the machine lose their shape and elasticity. If your Jura is leaking, don't cause further damage to your machine. It is time to renew the life of your machine for another 5000 cups. "Full refurbishment" includes a new brew group, new grinder burrs, pressure valve(s), grinder adjustment, new o-rings throughout the machine, descale cycle, and thorough testing and tuning of the grinder. This maintenance procedure is needed approximately every 5,000 cups. We only very rarely discover a Jura/Capresso machine which cannot be refurbished. With proper care, these machines last well over 20 years. That's why we have elected to only work on Jura: we believe in the quality and durability of these wonderful machines.
Another critical element of refurbishment is cleaning. See the brew group of an excessively dirty Jura machine before and after it has been cleaned. Most machines are not this dirty, but after refurbishment they are spotless.
Please contact us if you share our passion for coffee and wonderful, Swiss-Engineered Jura coffee machines!